The Star Ratings score is the average score a provider receives about his or her care on our Patient Satisfaction Survey conducted by Professional Research Corporation. Responses are on a scale of 1 to 5 with 5 being the best score. The Star Rating you see represents the average score a provider received for the past 12-month period as long as they had more than 30 ratings during that time frame.
4/26/2023 PT staff was also excellent, caring and polite. I would also highly recommend the PT staff to friends and family.
4/25/2023 Intake assistant. He was organized and knowledgeable within the scope of his roll
4/22/2023 staff is great
4/20/2023 The whole experience. Post Covid, customer /professional services are lacking. Wake Med Ortho is the exception.
4/20/2023 Dr. Chapelle performed on my left shoulder, I came in for an evaluated and opinion and realized after giving the PA my shoulder history that replacement rather than another extended PT program was probably the likely outcome. Dr C went over all the options and the concerns about waiting until the joint totally failed. He was informative and not “pushy” for replacement. Common sense said do it. Laura, his assistant did an outstanding job rescheduling me. He was also very thorough during the pre op session the day of the surgery and gave my wife all the info she needed in post op. I am 7 weeks into it and my WakeMed PT lady says that I am further along in my rehab than anyone she has treated or assisted in her 30 years of being a PT. Dr. C gets a lot of credit as does my PT team and my dedication to doing my PT. His only fault is being a UNC fan….but I still went with him.
4/18/2023 Dr.Chappell explained and showed me the X-ray that was taken in clear terms. Gave me his honest opinions , suggestions and options in which I appreciated very much.
4/17/2023 I had what I thought was going to be a difficult surgery. It was a breeze. Absolutely NO PAIN! After 45 days, I'm just about as good as new!
4/13/2023 I found dr. Chapelle, very engaging in thorough answering my questions. I just didn’t have all the questions that I needed answered at my finger, tips so I need to contact him again either via my chart or another office visit for answers to additional questions.
4/11/2023 The care and attention provided to me by Dr. Chappell and his entire staff
4/9/2023 Everyone was very nice. Front desk, radiology, and the Dr.
4/6/2023 I have seen Dr. Chappell on various occasions and he has always been thorough and a true professional.
4/1/2023 I really appreciated that Dr. Chappell looked at my x-rays from the ER , and advocated to squeeze me into the clinic and surgical schedules so that I did not have to wait another 10 days until after his vacation next week. Thank you!
4/1/2023 All the above was great.
3/23/2023 The entire visit was excellent.
3/21/2023 The staff was especially courteous and professional. Dr. Chappell and the staff were respectful of my needs and my time. I appreciated their sense of humor and attention to my concerns. I am 100% satisfied with my treatment by Dr. Chappell and the staff at North Wake Med Orthopedics.
3/21/2023 Dr Chappel is excellent. He explains everything in a way we can understand.
3/20/2023 Everyone was very pleasant
3/20/2023 The gentleman at the front desk is always so respectful and very polite
3/20/2023 Staff and doctor worked together very professionallly.
3/17/2023 Appointment was on time, very friendly and professional personell.. i just felt being in good hands
3/7/2023 Dr. Chappell and his team are excellent!
3/6/2023 The staff is always friendly and welcoming, and Dr Chappell is honest, informative and gives you exactly what you need without having to guess or make assumptions about his explanations. I recommend WakeOrtho to everyone I know!
3/6/2023 he is the doctor i request and refer to other people
2/18/2023 Very happy with the willingness to provide appointments swiftly and accommodating my work schedule.
2/9/2023 Staff person, after seeing doctor, explained in more detail what to do. Very kind and caring.
2/8/2023 Dr Chappell ,Corrie, Kelsey and I have an excellent and outstanding relationship
2/7/2023 Dr Chappell’s overall time spent explaining what I needed, after care and next steps.
2/7/2023 The doctors understanding of how it’s importance to get him as close as possible for his knee to be at 100%. I thank all everyone who was involved in this process.
2/7/2023 Physician friendly & explained what procedure would be necessary to correct my medical issue. Support staff very friendly & helpful in planning my upcoming surgery procedure
2/6/2023 Dr. Chappell was outstanding.
2/1/2023 THE CONCERN AND DEDICATION.
1/27/2023 Professionalism and knowledge of work.
1/25/2023 Everyone was kind and helpfull
1/25/2023 Professional
1/21/2023 Good
1/17/2023 Dr. Chappell’s ability to explain everything in layman’s terms. Also, his assistant, Lauren is outstanding!!!
1/16/2023 My doctor was wonderful and the entire staff was
1/16/2023 Great doctor for shoulder surgery!!
1/13/2023 Very friendly
1/11/2023 Dr Chappel is a great doctor and his staff including Todd are extraordinary,
1/10/2023 The overall attitude of the staff was pleasant and energetic. I got the sense that the staff really enjoy working there.
